Reference

ligajp Legal terms for Indonesia accounts

ligajp Legal explains how account access, payment records, personal data and policy requests work for you in Indonesia.

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ligajp ligajp Legal terms for Indonesia accounts
CONTACT ROUTES

Three ways to ask about Legal

A clear contact route matters when you need an answer about Legal rather than a general lobby question.

Account policy request Use the account support path when you need clarification about phone verification, access conditions…
Payment record question For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record, send the…
Data change request Ask us to correct account data or explain a retention entry through the policy…
DATA PRACTICE

How our Legal handling works

Legal is practical only when the underlying account process is clear. We separate sign-in details, phone verification records and cashier references so a policy request can be checked against the right activity.

Account data

We use the details you enter during account creation to identify your account and complete phone verification before access. Keeping your phone number current helps us distinguish an access request from an attempt to change account ownership.

Cookie controls

Cookies support the account session across the mobile browser and desktop browser paths. They can also help us remember the policy area you opened. If cookies are blocked, parts of sign-in or policy navigation may not behave as expected.

Account security

We treat password, phone verification and account-change requests as separate security steps. Do not share a password, one-time code or wallet credential with support. If an access detail looks wrong, pause the account action and contact us through the listed route.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us match a cashier event to your account. Bank transfer and virtual account references serve the same checking purpose. We use the reference, amount and date rather than requesting your private wallet login.

Retention timing

We retain account, security and payment records only for the period needed to operate the account, reconcile a transaction, handle a dispute or meet a policy duty. A request for more detail should identify the record and account phone number.

Policy changes

When Legal wording changes, we publish the current version in the policy area and mark the relevant date. If a change affects your access or account steps, check the notice before continuing. Access remains where local law permits.

Answers about ligajp Legal access

These Legal answers cover the questions we expect you to ask before creating an account or contacting us about personal data. They explain the local-law condition, the account checks, the payment references and the route for corrections. If your situation is not covered, use the policy contact path and describe the exact account or record involved.

Legal is our policy area for account access, data handling, cookies, payment records, security and policy changes. It does not replace the law that applies where you are located. Access depends on local law, so you should check your local position before opening or using an account.

You may read the policy area from Indonesia, but service eligibility and account access depend on local law. Our account path requests your details and phone verification before access. If you are unsure whether access is permitted where you are, seek local advice before continuing.

Phone verification connects an access request to the account details you submitted and helps us handle account changes securely. Keep the number current and never share its code. If verification fails, contact support with your account phone number rather than sending a password.

DANA and QRIS references help us match a cashier event with your account history. We may use the transaction reference, date and amount for reconciliation. We do not need your wallet password or security code to check a payment record or explain its status.

Send a data request through the account support route and identify the field you want corrected. Include the phone number linked to the account, but do not include a password or wallet credential. We confirm the required account step before changing information where the request is allowed.

We keep account, security and payment records for the period needed for account operation, transaction reconciliation, dispute handling and policy duties. The exact period can depend on the record. Ask support to explain a particular retention entry by naming the account field or transaction.

Use the policy contact route linked near your account area and name the section or dated notice you are asking about. We can explain the wording, the account step affected and the local-law condition. For access questions, the answer remains where local law permits.